VoIP Phone Systems

What are the top 3 benefits of Business VoIP with SyberStone?

At SyberStone, we’ve partnered with Loop Communications to offer fully managed hosted phone systems for businesses in the U.S. and Canada. Loop focuses on exceptional customer service, handling all on-boarding, maintenance, updates, and troubleshooting. Their support team provides consistent, high-quality assistance, and they never require long-term contracts. Learn more about their features or read customer testimonials.

Save 40-60% Per Month

Customers save an average of 40-60%
per month over a traditional landline,
as Loop charges just $17 per month
for an extension. No matter how many
extensions or where they may be, each
extension is only $17 per month. You
pay the same price regardless of how
many calls are made or received, or
how many features you use or ignore.

No Long-Term Contract

The industry average is to lock
customers into three-year contracts.
With Loop, you aren’t shackled to bad
customer service with a long-term
contract. They provide great service so
that you never have to worry. No traps
or tricks because they work hard every
day to make sure you want to stay.

Passionate Support

We treat our customers as partners,
and it shows. We take the time up
front to understand and evaluate a
customer’s environment to ensure the
most successful implementation. We
are dedicated to answering every
question, helping with every step of a
transition, and considering every detail
from the customer’s perspective

If you are looking for features, we've got you covered!

Loop’s business phone service was designed from the ground up to be flexible, reliable and most of all, customer-focused. The result is an enterprise-
class, cloud-based business phone system that works around your needs rather than the limitations of antiquated hardware or constraining policies.
See below for a list of top features available with your VoIP service agreement:
Automated Attendant
—  your customers’ ticket to increase efficiency by eliminating the need for a live receptionist. Incoming calls are routed to desired extensions based on rules or criteria outlined by your customers and set-up by Loop’s support team. With this feature, customers can pre-record messages, select on-hold music options, and customize the way they handle all their business's call traffic.
Call Forwarding
— is a very popular feature that allows your customer’s calls to always be attended to and never ignored. We aren’t always in the office to get things done! Inbound calls are automatically redirected to another extension or even a cell-phone number a great option for business owners who want to go mobile, away from the desk phone, and not miss out on any sales leads.
Call Parking
— This feature works great if you need to move from place to place. Customers can park calls, walk to another colleague’s office, and pick the call up wherever they need to be and include multiple people on the call. The caller will also listen to on-hold music while waiting. If no one picks up after a pre-set time, the call will ring back the original extension that parked the call.
Call recording
— comes in handy when a conversation includes a lot of details that may need recording maybe for quality assurances, training, or reference purposes. Customers who are traveling away from their office can even record a call on-the-go, alleviating the worry to take meticulous notes the call can simply be played back.
Caller ID
— provides important information on incoming calls before your team addresses the call commonly includes the user’s name and company name. With this feature, customers can easily block anonymous or unknown calls.
SMS Texting to Email
— also known as business text messaging lets customers send unlimited texts from their local business phone numbers instead of a personal cell-phone number. The text messaging back and forth transmits via email, is undetectable as “texting,” and provides ultimate flexibility to stay connected with anyone, anytime, anywhere.
Softphone App
— allows customers to access communication features with efficiency through a single application that can be installed on the desktop, laptop computers, or mobile devices. Multiple features can be easily set- up within the app to direct incoming calls and make sure they are covered by employees if one person is unavailable.
CRM Integration
— allows cloud VoIP providers, like Loop Communications to connect CRM accounts with your customer’s business phone systems and exchange data between the two platforms. Currently, Loop Communication’s VoIP business phone system integrates with: ※ Salesforce ※ Connectwise ※ AMS 360 ※ QQ Catalyst Customers can easily view a popup alert on their computer for all inbound calls, showing the ID info of the caller. For incoming calls, the user can click on the desktop popup or answer the phone, and the system will automatically open the related company or contact information page in the CRM platform.
Voicemail to Email
— We set up extensions at your customer’s office to have audio (.wav) files of voicemails sent immediately to the phone extension’s corresponding email addresses. When the email comes in, the audio file will be attached, enabling the recipient to listen to the message and respond to the caller. Missing calls while out of the office is never a problem again.
Call Center Queue Reports
— help customers make it easier to understand and improve their call center efficiency. These reports can be sorted in many ways to give your customers a better gauge of their call center activity. Some examples of that are displaying by queue, by time, by service level (length of call), and by an agent.
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VoIP features

Unlimited Calling
Unlimited calling includes local and long-distance
within the United States, no surprises.

No Maintenance
The phone system is fully hosted and managed by us,
so no maintenance costs to worry about.

Call Routing
You control call routing. Create inbound
call plans to match your business needs

Location Flexibility
Direct Dial other locations or have one number route to
multiple locations. Freedom to match your business

Quality Products

Let’s get started

Are you ready for a better, more productive business?

Stop worrying about technology problems. Focus on your business.
Let us provide the support you deserve.

Contact us Now

Need help?
Call our support team at (863) 781-8181